All new orders for journal or conference hosting and digital archiving include a 30 days refund / money-back guarantee. Refund requests should state clearly the reason for your refund request and must be received within the 30 days of activation through email (support [at] esciencepress.net), or the web form.
We use third party domain registrar to register the customer’s domains, so once registered domains cost will not be included in the refund. However you will be able to retain the ownership of domain, and will be eligible to transfer your domain to other registrars.
Please note that accounts terminated due to violation of our terms and conditions, will not be eligible for the refund. Similarly refund request will not be accepted if it is requested for any cause that is out of EScience Press’s control e.g. the customers lack of knowledge or experience with web basics etc.